Frequently Asked Questions
Helping you feel informed, confident and supported
Whether you're new to working with a Virtual Assistant or just curious about how it all works, here are some friendly answers to the questions I'm most often asked.
🧑🏾💼 What are the benefits of working with a Virtual Assistant in the UK?
Hiring a Virtual Assistant gives you the freedom of a trusted team member—without the cost and commitment of hiring
in-house. You’ll enjoy:
- More time and headspace
- Flexible pay-as-you-need support
- No tax, NI or recruitment hassle
- Professional admin help without long-term contracts
In short: less stress, more freedom and trusted support that fits around you.
🛠️ I’ve never worked with a Virtual Assistant before. How does it work?
No problem at all - many of my clients were new to virtual support too! We'll begin with a friendly discovering call to talk through your needs. Then, I'll send over a simple agreement and get to work supporting you quietly behind the scenes.
📋 What kind of services do you offer?
I offer tailored virtual assistant services for small business owners and professionals including:
Inbox and calendar management
- Inbox and calendar management
- MailerLite newsletters
- Canva graphics
- Social media scheduling
- CRM updates and research
- Accountability support
You'll find the full list on my Services page.
⏱️Do you offer one-off tasks?
Yes, absolutely! Whether it's organising files, designing a newsletter or decluttering your inbox, I offer one-off or short-term
admin support with no long-term commitment.
💼 What's included in your support packages?
I offer four monthly support plans, each designed to meet your level of need:
- Starter Support - £200/month (5 hours)
- Steady Support - £400/month (10 hours)
- Proactive Partner - £800/month (20 hours)
- Trusted Right Hand - £1,200/month (30 hours + priority support)
Each one is tailored to help you reclaim your time and reduce the admin load. See my Prices page for full details.
🎯Can you create a custom VA support plan for me?
Yes! If your needs don't fit a package, I can tailor a bespoke virtual assistant plan just for you - charged at £45/hr (2 hour
minimum). It's flexible, focused and built around your business.
⏳Is there a minimum commitment?
- For monthly support: I ask for a minimum of one month, with 14 days' notice to pause or stop.
- For one-off projects: there's a 2 hour minimum booking.
My goal is to keep things flexible and fuss-free.
💬 How will we stay in touch?
Most clients prefer email or Asana for day-to-day communication. Zoom or Teams check-ins are included in every package. If you're on a higher-tier plan, you'll also have priority response and optional Telegram messaging for quick updates.
🧰 What tools do you use?
I regularly work with tools like:
- MailerLite
- Canva
- Asana
- Meta Business Suite
- Google Workspace
- Microsoft 365
Happy to use your preferred platforms too!
📆 What’s included in Accountability Partner support?
Think of me as your quiet encourager in the background. This add-on includes regular Zoom or Teams check-ins, goal-setting, and gentle follow-ups to help you stay focused, motivated, and consistent—especially when life gets full.
🤷🏾♀️ Not sure what kind of support you need?
You’re not alone! Many clients feel that way when they first reach out. Book a free 30-minute consultation and we’ll figure it out together.
🚨Do you offer urgent support?
Yes -my Trusted Right Hand package includes priority response and optional voice-message support via Telegram. Perfect for those busy weeks when you need fast, reliable backup.
⏲️ What happens if I don’t use all my hours?
Unused hours don’t roll over, but I’ll help you updated monthly and suggest ways to make the most of your time.
💸Are your prices inclusive of VAT?
VAT is not currently charged on my services. Should this change, I'll notify all clients in advance.
📞 How do I get started?
Easy! Just book your free 30-minute discovery call. I’ll ask a few questions to learn more about your business, goals and admin needs. From there, we'll create a plan that feels right for you.
📅 Let’s Chat — Book Your Discovery Call
🌸 Final Thoughts
Still have a question I haven’t answered? Feel free to get in touch — I’m always happy to help.
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contact@vassallvirtualsolutions.co.uk
"The Lord is my shepherd; I have all that I need" - Psalm 23:1 (NLT)