Frequently Asked Questions

Helping you feel informed, confident and supported
Whether you're new to working with a Virtual Assistant or just curious about how it all works, here are some friendly answers to the questions I'm most often asked.
 

🧑🏾‍💼 What are the benefits of working with a Virtual Assistant in the UK?


Hiring a Virtual Assistant gives you the freedom of a trusted team member—without the cost and commitment of hiring
in-house. You’ll enjoy:

  • More time and headspace
  • Flexible pay-as-you-need support
  • No tax, NI or recruitment hassle
  • Professional admin help without long-term contracts

In short: less stress, more freedom and trusted support that fits around you.

🛠️ I’ve never worked with a Virtual Assistant before. How does it work?

No problem at all - many of my clients were new to virtual support too!  We'll begin with a friendly discovering call to talk through your needs.  Then, I'll send over a simple agreement and get to work supporting you quietly behind the scenes.

📋 What kind of services do you offer?

I offer tailored virtual assistant services for small business owners and professionals including:


Inbox and calendar management

  • Inbox and calendar management
  • MailerLite newsletters
  • Canva graphics
  • Social media scheduling
  • CRM updates and research
  • Accountability support

You'll find the full list on my Services page.
 

⏱️Do you offer one-off tasks?

Yes, absolutely!  Whether it's organising files, designing a newsletter or decluttering your inbox, I offer one-off or short-term
admin support with no long-term commitment.
 

💼 What's included in your support packages?

I offer four monthly support plans, each designed to meet your level of need: 

  • Starter Support - £200/month (5 hours)
  • Steady Support - £400/month (10 hours)
  • Proactive Partner - £800/month (20 hours)
  • Trusted Right Hand - £1,200/month (30 hours + priority support)

Each one is tailored to help you reclaim your time and reduce the admin load.  See my Prices page for full details.


🎯Can you create a custom VA support plan for me?


Yes! If your needs don't fit a package, I can tailor a bespoke virtual assistant plan just for you - charged at £45/hr (2 hour
minimum).  It's flexible, focused and built around your business.  

 

Is there a minimum commitment?

  • For monthly support: I ask for a minimum of one month, with 14 days' notice to pause or stop.
  • For one-off projects: there's a 2 hour minimum booking.

My goal is to keep things flexible and fuss-free.

💬 How will we stay in touch?

Most clients prefer email or Asana for day-to-day communication.  Zoom or Teams check-ins are included in every package.  If you're on a higher-tier plan, you'll also have priority response and optional Telegram messaging for quick updates.
 

🧰 What tools do you use?

I regularly work with tools like:

 

  • MailerLite
  • Canva
  • Asana
  • Meta Business Suite
  • Google Workspace
  • Microsoft 365

Happy to use your preferred platforms too! 
 

📆 What’s included in Accountability Partner support?

Think of me as your quiet encourager in the background. This add-on includes regular Zoom or Teams check-ins, goal-setting, and gentle follow-ups to help you stay focused, motivated, and consistent—especially when life gets full.
 

🤷🏾‍♀️ Not sure what kind of support you need?

You’re not alone! Many clients feel that way when they first reach out. Book a free 30-minute consultation and we’ll figure it out together.

 

📅 Book a Free Discovery Call
 

 

🚨Do you offer urgent support?

Yes -my Trusted Right Hand package includes priority response and optional voice-message support via Telegram.  Perfect for those busy weeks when you need fast, reliable backup.
 

⏲️ What happens if I don’t use all my hours?

Unused hours don’t roll over, but I’ll help you updated monthly and suggest ways to make the most of your time.

 

💸Are your prices inclusive of VAT?

VAT is not currently charged on my services.  Should this change, I'll notify all clients in advance.
 

📞 How do I get started?

Easy! Just book your free 30-minute discovery call. I’ll ask a few questions to learn more about your business, goals and admin needs.  From there, we'll create a plan that feels right for you. 

📅 Let’s Chat — Book Your Discovery Call


 

🌸 Final Thoughts

Still have a question I haven’t answered? Feel free to get in touch — I’m always happy to help.

 

📩 contact@vassallvirtualsolutions.co.uk

© 2025 Vassall Virtual Solutions, a trading name of The Nubian Studio Ltd.
 All rights reserved.
 

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contact@vassallvirtualsolutions.co.uk

"The Lord is my shepherd; I have all that I need" - Psalm 23:1 (NLT)

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